Refund Policy

30-Day Money-Back Guarantee

We stand behind Amplinks with a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can request a full refund within 30 days of purchase.

Eligible Refund Reasons

You are eligible for a full refund if:

• You're not satisfied with Amplinks for any reason (within 30 days)
• The software doesn't work as described in our documentation
• You encounter technical issues we cannot resolve
• The installation process fails despite following our guides
• Amplinks is incompatible with your infrastructure
• You change your mind about self-hosting

Refund Timeline

How to Request a Refund

Step 1: Contact Us

Send an email to refunds@amplinks.com with:

• Your purchase email address
• Order/transaction ID from Paddle
• Reason for refund (optional but helpful)
• Any technical issues you encountered

Step 2: We Process Your Request

Our team will:

• Acknowledge your refund request within 24 hours
• Try to resolve any technical issues if applicable
• Process approved refunds within 2-3 business days
• Send confirmation once the refund is initiated

Step 3: Receive Your Refund

Refunds are processed through Paddle back to your original payment method:

• Credit card refunds: 3-7 business days
• PayPal refunds: 1-3 business days
• Bank transfers: 5-10 business days

Before Requesting a Refund

We want you to succeed with Amplinks! Before requesting a refund, consider:

📚 Check Our Documentation

Our comprehensive setup guides cover common installation issues and troubleshooting steps.

💬 Get Support

Reach out for technical help:

• GitHub Issues: Report bugs and get technical assistance
• Community Forum: Get help from other users
• Email Support: Direct technical support

🎥 Watch Tutorials

Video walkthroughs can help clarify complex setup steps.

What Happens After Refund

Once a refund is processed:

• Your access to Amplinks software and updates is revoked
• You should delete all copies of the software
• Technical support is no longer available
• Your license agreement is terminated

Exceptions

Refunds may not be available in these cases:

• Requests made after 30 days (except for technical issues)
• Evidence of license violations or unauthorized distribution
• Chargebacks or disputed payments (please contact us first)
• Purchases made with promotional codes or discounts may have different terms

Contact Information

For refund requests or questions about this policy:

Fair Use Promise

We trust our customers and honor refund requests in good faith. Our goal is your success with Amplinks, whether that means helping you get set up or providing a hassle-free refund if it's not the right fit.